FAQ'S


How Do I Reserve Baby Gear?

Serene Travel is a premier baby rental company.  Our goal is to provide the highest level of personal service to make traveling away from home easy and convenient.  We offer personalized reservation services to ensure your gear meets you; where you are! There is just a few steps to make sure your baby gear rentals are waiting for you.  

  • View our collection of premium baby gear

  • Click 'add to cart' on the needed items

  • Please fill out the form with your accommodation information. Please be very specific, if staying at a VRBO or Airbnb include owner’s contact information; this is how I ensure delivery of your items

  • Agree to the rental terms

  • Proceed to check out - all major credit cards excepted

  • You will receive a confirmation of your order within 24 hours

  • Upon delivery a text message will be sent

Or, simply call 720.218.0842 and it would be my pleasure to answer any questions or provide any tips to make your adventure to Denver, Colorado the most enjoyable experience.  

It is my goal that your items are there waiting for you when you arrive and they will be picked up at the end of your stay!


Is There a Minimum Rental Length of Time? 

Serene Travel offers daily rates and provides discounts on rented baby gear within our packages and for periods longer than 6 days.  We require a minimum of 2 night orders and the rental rates are calculated per day.  There is also a minimum of $50 on all orders before tax and delivery fee.  


How far in advance do I need to place my order? 

We request a minimum of 48 hours notice, however to ensure availability we recommend that you reserve as early as possible. We understand that last minute plans do come up, please call 720-218-0842 to set up special arrangements and to ensure the gear needed is available.


Is There a Delivery Fee?

We charge a delivery fee.  Local deliveries (Denver,  Boulder, and Colorado Springs) - $25.  At this time, I offer porch pick-up free of charge. (I am located right off the interstate on your way to the mountains) This is a great option for mountain destinations. Please call or email in advance for accommodations to mountain destinations ( Vail, Beaver Creek, Breckenridge, Keystone, Frisco, Winter Park, Steamboat) as fee of delivery depends on location.

The delivery fee includes delivery of your items to your destination,  setting - up (if accommodation allows) and pick-up of all items when your adventure is complete.  Please call 720-218-0842 for any questions and arrangements.  My goal is to make this process easy and convenient.    


What is Your Delivery Area?

We are currently serving Denver, Boulder,  and Colorado Springs; and upon special arrangements via email or phone call the following mountain locations: Vail,  Beaver Creek, Keystone, Breckenridge, Silverthorn, Frisco, and WinterPark/Fraser. 


How is Your Baby Gear Cleaned?

As a parent myself, I take pride in knowing the necessity of clean, well-maintained products.  All baby gear goes through a detailed inspection and cleaning process after every rental and is again wiped down with non-toxic, organic cleaning products the night before they are delivered.